Refund policy

Arakawa Pottery's Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it, with any tags or accessories included, if applicable, and in its original packaging when possible. You’ll also need the receipt or proof of purchase.

To start a return, please contact us first. If your return is accepted, we’ll provide instructions on how and where to send your package.

Customers are responsible for return shipping costs for regular returns. Original shipping charges are non-refundable for regular returns. We recommend using a trackable shipping service and packing the item securely and carefully to prevent damage in transit.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at thomas@arakawapottery.com.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Please contact us before returning a damaged, defective, or incorrect item.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.